Trainer: Rimmy Badi

Level: All levels

CPD: 2 hrs

This course is divided into 2 sections – firstly on complaints and secondly ethics in daily practice. This is a very practical training which is intending to equip you with a better understanding on how to deal with complaints and ensure that you are always complying with the standards of the professional conduct in your daily practice.


  • Using practical case examples, we will examine the regulatory requirements and assess how you can ensure compliance with the complaints scheme.
  • You will gain an understanding of how to handle any formal client complaints and the new complaints re-direction scheme.


This course aims to deliver key reminders of professional conduct and ethics.

  • We will get you thinking about common core ethical principles and how to identify issues.
  • In considering the case studies we will refer to the OISC Codes of Standards to ensure you are able to identity issues in your practice.
  • This course is for you to understand how to apply the Codes to your cases.

Complaints and ethics is for all lawyer’s beginners and experienced.

Book a place

Ticket Quantity Price

Non-members-ETHICS- 22OCT19PM

Decrease Increase £273.60

JCWI members- ETHICS- 22OCT19PM

Decrease Increase £153.60