Terms and Conditions Publication Purchases Publication orders will be despatched within ten working days of receipt of payment. Refund Policy for Publications Customers are entitled to cancel an order within seven working days of receipt of goods, but will then be liable for the cost of returning the goods and for any damage occurring after their receipt of goods. Terms and conditions for publications Prices and the availability of items are subject to change without notice. ** Overseas customers should request information from JCWI on additional postage costs.** Refund Policy for Training If you decide to cancel your booking up to 1 week before the course date you will receive a refund minus an administration charge of £35. All cancellation must be in writing. We regret that no refund is available for courses cancelled with less than 1 weeks’ notice. However, please note replacement trainees are accepted without notice. Where a cancellation is received less than three working days before the course date and is accompanied by a medical certificate, credit may be given at the absolute discretion of the Chief Executive. Late bookings are subject to the above cancellation policy.